For people who live in Scotland
Life admin in Scotland,
simplified.
A stressful letter, a confusing message, a notice you don't understand. Paste it in and we'll tell you what it actually means, and what you can do about it.
What do you need help with?
Select the area you need help with to get started
Landlord & Housing
LiveEviction notices, rent increases, repairs, deposits, and your tenant rights
Tax Letters
LiveHMRC letters, tax codes, payment notices, and self-assessment
Council Letters
LiveCouncil tax, summary warrants, discounts, and Council Tax Reduction
Benefits & Support
DWP, Universal Credit, PIP, and other benefit letters
You have rights
Impartial guidance for people in Scotland
Official letters can be confusing and stressful. We're here to help you understand what they mean, what your rights are, and what steps you should take next.
Our guides are written in plain English, free from legal jargon, and designed to help you understand official correspondence and decide what to do next.
Need immediate help? If you're facing eviction, debt collection, or urgent legal issues, contact Citizens Advice Scotland or Shelter Scotland for free specialist support.